John Lewis & Partners - Edinburgh

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Μεγάλη ποικιλία

Hung Le Quoc

John Lewis giờ ít hàng, ít khuyến mãi, đi cả chiều mà không mua được gì! Rất nhiều lần đi shopping tại John Lewis không lần nào mua ít hơn 100 bảng vậy mà….? Khách hàng thưa thớt vắng vẻ hơn trước nhiều. Mong hãng được trở lại như xưa, tôi rất thích dùng đồ của nhãn hiệu này vừa đẹp vừa bền!

C O 'Brien

I ordered a blender to be collected today. I went to the centre especially, only to see that it was damaged when I opened it. The box in the bottom had a big tear, that had even gone through the protected cardboard. I've no idea how the shop could have missed this before giving it to me.
Now ill have to return it tomorrow and take even more time out of my day. The woman I spoke to on the phone was nice.

I'd expect more from John Lewis, giving that they are a more expensive store.
I wasn't offered any compensation for the trouble of me having to go twice, pay for the bus twice, take over an hour out of my day twice...
It's just left me annoyed.

geoff russell

I have never experienced such amazing customer service ever. Emma in ladies wear was helpful, personable and diligent as she guide me to options I had not yet considered and ultimately the dress I bought. She is a credit to John Lewis. Emma I truly hope you get your Golden Retriever. Best wishes Geoff and Elsbeth

772건축이야기

5개 층의 넓고 쾌적하며 골고루 다양한 제품이 좋습니다.
그러나, 내가 구입하고픈 라귀엘나이프,
오피넬나이프는 주방용 매장에도 없습니다.
좋고 아름다운 백화점 입니다.
몰과 함께 위치하여 식당 푸드코트....
있습니다 .
좋네요 ^^

Philip Huang

I visited the café on the top floor of John Lewis on Saturday (26th October) for coffee and cake, hoping to enjoy a relaxing afternoon. Unfortunately, my experience was disappointing due to the behavior of a staff member.

When I approached the cake area, I noticed there were no plates available. I asked a young staff member, “Can you tell me where the plates for the cake are?” He did not acknowledge me at first, so I asked again. This time, he responded curtly, saying, “It’s coming,” without making eye contact or showing any courtesy. His attitude felt dismissive and rude, as though he was not interested in helping me. Perhaps he was having a bad day, but the interaction left me feeling unwelcome.

For a company as reputable as John Lewis, it’s surprising and disappointing to encounter such behaviour. Customer service should always be a priority, and this kind of attitude does not reflect well on the brand.

After this unpleasant experience, I don’t think I’ll be returning to John Lewis for tea, cake, or any other food. I hope the management takes this issue seriously and addresses the way staff interact with customers. Until then, I would not recommend the café to others. If this situation does not improve, customers will simply choose to go elsewhere and I did.

Wee Gee

Had a great experience in the footwear department, where Dot helped me find the perfect supportive shoes for my foot problem. She clearly knows what she's talking about and nothing was too much trouble to her. Will definitely go back next time I'm in need of shoes.

Ross Barrow

We bought this bed from John Lewis in 2019, and paid extra to have this professionally assembled.

Five years later the bed collapsed, and the wood badly split.

Contacted John Lewis customer service only to be told:

"I am emailing regarding the case sent over to us in relation to your Wilton Bed Frame that you purchased in May 2019. I can confirm that this Bed Frame came with a 1 year warranty from the delivery date which has now expired. "

If the bed frame purchased was faulty this would have been established within the guarantee period and this is why it is enforced."

I can only assume from the above email that John Lewis do not expect their furniture to last any longer than one year.

I've had a call from John Lewis this morning who told me that the bed that I bought was a soft wood bed and that in their judgement the bed has 'run its lifespan'.

If John Lewis beds are only expected to last five years why would anyone buy one?

I was also told that no compensation could be offered because if we received any, it would 'open the floodgates', which demonstrates that there are lots of John Lewis customers in our position.

With this in mind, I won't be using John Lewis to source my next bed, and wouldn't encourage anyone to purchase any furniture from John Lewis that they wish to last longer than 12 months.

Update: Despite John Lewis’s reply below, I’ve been told my case won’t be reconsidered, so these warm words mean nothing. I encourage everyone reading this to avoid John Lewis.