Office Furniture Online - Dumfries

Srinivas Nenturi

Rubbish when things go wrong - Don't waste Money

I placed 2 orders with them (5345549 and 5345595). The 1st one was deliverd and the qaulity was great. The second order firstly got delayed and upon calling customer care was told TNT had issues and will chase the manufacturer. Eventually it got deliverd late. Now the real trouble starts. The condition in which this was deliverd is pathetic and the parts were damaged. Asked if a refund can be processed and they again need to conatct the manufacturer. Not sure how long this process will take to resolve. I attached and sent the pictures to the customer care team for their ref.

To pack the parts back to the manufacturer firstly not sure if the box is going to hold. Thsi is how bad the delivery was. Absolutely disappointed and would not buy again. Custoemr care is to help when things go wrong but little assurance from their side that they can resolve this.

Phil B

Such a terrible company. Do not use under any circumstances. Failed to deliver my order and then wanted to charge me again for redelivery. I refused and asked for a refund from which they deducted £24 without notifying me. Just a complete scam.

Janna Capi

AVOID as some furniture might be alright, but some will come damaged and i will take months and months to get this replaced. We are waiting from July and constantly chasing..it is October 2020 and still...1. The storage unit has been damaged and Office furniture advises that it should not be replaced - they are investigating on this(!). 2.There is no communication between suppliers, customer service and delivery company. A huge delivery has turned up in our office without notice (it was a huge luck we have been in our old office and could open the new office for delivery) - there has been no notification whatsoever, considering the lock-down and working from home system, you would have thought they will take this into consideration. 3. The delivery date is never 100% confirmed (in 21st century, I think there is no excuse for that) 4. You really have to chase your order otherwise it will never be delivered.
To resolve your issues you must call, as the emails don't resolve much. While waiting on the line be aware that they might hang up on you/or it will disconnect. Clearly the Office Furniture does not understand that happy customer tend to come back and buy more, which in our case will never happen. ( I have attached the damaged unit, there is no picture of not delivered items though:), let's see if they will deliver these tomorrow) //Update// two weeks after: the desks were delivered and left unattended at the main entrance door, nobody has buzzed nor called us to notify. Chairs came with a massive delay and the delivery lady advised that she cannot bring them to our door step because it is too heavy, and asked me to help her, which was impossible for me to do..on top of that we paid for delivery and installation £500..So they said it'll be delivered the next available working day. The replacement for the damaged unit did not come through. trying to call them, but no response.
Good job, guys!
20/10/2020 - guess what? we are still waiting on our damaged furniture to be replaced. They keep saying (when they reply) that it is coming. Oh well, I guess we stuck with them forever. Anybody knows how to help us?
December 2020 - We requested a refund and have received the replacement within two weeks! finally!

Suzy Mcadam

Disgusting Customer Service

I ordered 3 white boards, 3 erasers & 3 packs of magnetic tape. 1 whiteboard arrived with all 4 corners smashed and is totally unusable, the erasers and tape didn't arrive at all. Out of the 9 items I ordered, only 2 arrived and can be used.

The company are refusing to refund for the damaged item even though the packaging was clearly insufficient.

Would NEVER use them again.

Dr

ZERO STAR AND CUSTOMER SERVICE.
sold a faulty chair (and not as described online) and refused to take it back. Weeks of photos, videos, calls. No answer from customer complaints. Stuck with £ 250 rubbish.

Josh Cunningham

A quick line to share my brilliant experience using Office Furniture Online.

Firstly: PRICE - price isn't everything but on a like for like product, it was over £100 cheaper here!

Secondly: DELIVERY - brilliant quick delivery, unfortunately I missed out on the option to get it built and delivered for next day (my fault ordering at 16:34). I was sceptical that it would be delivered next day ordering at this time, rest assured it was delivered by 11am this morning!

Thirdly: BUILD PROCESS - I did really want to get it delivered built so I could avoid the messing around with building the chair however, I noticed a very handy QR code on the box with a link to video instructions to build the chair (video instructions roughly 5 minutes long) it probably took around 15 to build!

Overall: Very very happy with the service received and the support video really does make all the difference instead of those terrible 2d drawing instructions I am used to with usual flat pack furniture.

Thank you Office Furniture Online, I will definitely recommend you to friends and Family and will buy from you again in future.

P M (TheStainlessSteelRat)

I had been browsing this site for the perfect computer chair for my needs for 12 months and finally settled on an Ergo Tek Mesh Operator Chair designed for 8 hr use and a big behind like mine. The price is very good for type but more than I originally wished to have paid but I decided to go for the ideal chair than compromise for price alone. It was delivered next day as promised; was easily assembled as promised and so far has been a blessing to my fat arse whilst sitting at the computer. A very good product at time of writing and the service was exemplary.

Mark Swales

Very poor customer service - AVOID!
Purchased a two drawer filing cabinet for a family member when they opened it was damaged on two sides (see photos) and it won't lock.
So far refusing to refund or replace and had to chase them a month after reporting damage via email.