Equip4work - Dumfries

Alexander Charnaud

Perhaps the single worst place I have ever ordered from. Next day delivery took 7 weeks. Then after I explained I wouldn't be in for a week as I was in asia. They delivered it to my doorstep...a massive box. No message. It promptly has disappeared...stolen. awful. Would be better to burn your money and imagine a piece of furniture than buy anything from this fraudulent scumbags. I wish I could give 0 stars.

Joseph Goodman

Avoid. I ordered a chair 2 months ago, returned it within a week as it was not fit for purpose. Nearly 2 months later I have not received my refund of nearly £200.. 10 emails sent with no reply; upon calling, one operator hung up on me after I quoted my order number. They are clearly refusing to refund, thus breaking the law. So I'm in the process of taking this through small claims court. Never experienced such poor service in all my life

Power Postcodes

We ordered a chair from this organisation on Monday, driven in part by the promise of speedy delivery - our need to put together a home office quickly was great so we decided to go ahead with the sale. On Wednesday there was no sign of the chair; I called customer services and was informed that the manufacturer had confirmed the chair would delivered latest Friday. With no sign of the chair by Friday afternoon, I called the company again but was unable to get through. I managed to get through to their customer services team online, only to be advised the chair was sold out and now unavailable until May! No real apology or resolution offered (except for offering a much more expensive chair), given a refund. Would rather have my chair!

Melanie R Stapleton

Ordered 16 chairs, one arrived badly damaged but as we hadn't unwrapped these and reported it within 3 days of delivery, they did not want to know. Never before dealt with a company that didn't care that they had sent a broken item. Avoid at all costs

David Stokes

Ordered a chair for WFH during lockdown, and they had a massive range to choose from. Delivery was quick and efficient. Not bad considering I am in Essex!

More importantly though, the chair proved unsuitable for my needs (quick tricky to buy online) and the company dealt with the return quickly and efficiently. It was all handled through E Mail and one 'phone call. All I had to pay was a reasonable return carriage charge.

Would recommend to others based on my experience.

Care 100

Chairs arrived 3 weeks ago and arms did not fit. Numerous calls and emails - no response. They are blaming the poor response on Covid but it did only take them 2 days to deliver the goods. I was promised replacement chairs with arms that had been checked but it didn't happen. They promise great customer servicewhen you are on hold but trust me, it is not what they deliver
Now had the chairs for weeks and a stream of emails from equip4work promising delivery of arms next day. Nope. Not happened. Never ever experienced such poor customer service from anyone-not even BT!!!

Lewis Lees-Buckley

Ordered a chair in march which arrived broken with the raising mechanism not working. They arranged for a part to be delivered. It is now November and they have been completely inept in solving my issue. Sending parts to wrong addresses and not doing anything about it.. will never order or recommend again bye bye £280

Update - Dec 4th - Order was once again shipped to an old address and 1 week after it was promised due to this incredibly poor service & experience.... this is an absolute shambles

M B

AVOID AT ALL COSTS - I cannot believe any positive review of this company is real.

Their approach to business is downright offensive: I paid for an office chair with next day delivery. Two weeks later I have no chair, no refund, and a customer service team who are deliberately trying to confuse the issue by claiming that I cancelled the order only to then ignore me entirely when I pointed out the simple fact that I did not.

They will take a week to reply to emails (despite promises of immediate updates should there be any delays with your order) but somehow can respond to reviews on review websites within a couple of hours.

I left a poor review on Trustpilot only for Equip4Work to report it as fake. I have now submitted my invoice and order confirmation email to Trustpilot to restore the review, and will update it to add details of Equip4Work's underhand tactics. I will also be contacting my card issuer to claim back the money which, at this point, I am considering all but stolen.

THIS COMPANY IS LITTLE MORE THAN A SCAM. DO NOT TRUST THEM - FIND AN ORGANISATION THAT IS TRUSTWORTHY.